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Shipping Information
How often do you ship orders?
We ship orders daily from our warehouses in London and Istanbul. This ensures that your items are dispatched promptly and reach you as quickly as possible.
Do you provide tracking information for shipments?
Yes, absolutely! We understand the importance of tracking your order. Once your package is on its way, we will send you a shipping confirmation email along with a tracking number. You can use this information to monitor the status of your delivery.
What shipping carriers do you use?
We partner with reliable shipping carriers, including Royal Mail, UPS, TNT, and FedEx, to ensure secure and efficient deliveries to our customers.
How are shipping fees calculated?
Shipping fees for international buyers are based on the total weight of the order. Rest assured that we charge you only the actual amount we pay for shipping – no additional markup.
When can I expect my order to arrive?
Our estimated delivery times are as follows:
United Kingdom: 2 – 3 days
Ireland: 3 – 4 days
European Countries: 3 – 4 days
USA & Canada: 5 – 7 days
Rest of the World: 10 – 15 days
Please note that these times are approximate and may vary based on the shipping destination and other external factors.
What if my package does not arrive within the estimated delivery time?
While most packages arrive within the given timeframes, delays can sometimes occur due to unforeseen circumstances. If your package hasn’t arrived within the expected period, please reach out to our customer support team. We will investigate the issue and provide you with timely updates on your shipment.
Are the items ready-to-ship from your stock?
Yes, all the items listed for sale on our website are ready-to-ship from our live stock. This allows us to process orders swiftly and minimize any delays.
Do you include an invoice with the shipment?
Yes, for your convenience, we enclose a detailed invoice with your order confirmation email. This will include a breakdown of the items purchased and their respective costs.
Payment Infomation
How do I cancel an order?
If you wish to cancel your order, kindly get in touch with us via phone or email as soon as possible. Please be aware that once an order is shipped, it cannot be canceled.
Can you send my order to another recipient?
Certainly, we can arrange to send your order to a different recipient. However, it is essential that you inform the recipient in advance so they can expect the package.
How are the items packaged for shipping?
Rest assured, all our items are meticulously packaged to meet the highest standards of safety and quality during transit.
